Creative Producer/CSM

7TI · 3 weeks ago
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Location
Remote
Salary Range
$ 1,600 - $ 1,900 / month
Employment Type
Contractor
Applications Received
6

Application Note: Applying for this Creative Producer role requires completing a short assessment. After you click Apply, you will be taken to the assessment form. Your application is complete only after the assessment is submitted.


Who We Are

7TI empowers lives digitally, connecting top talent with global leaders and offering elite training in a thriving community, so you can build a future-proof remote career with growth and freedom.


Who We're Looking For

We are looking for a proactive, detail-oriented Customer Success Manager to own the day-to-day management of our subscription client portfolio. This is a full-time remote position. You love building relationships, managing creative projects, and improving systems. You have excellent people skills, integrity, and attention to detail, as well as a proactive mindset. You want to work 8 hours a day, 5 days a week. This would be a night shift (10:30 PM - 6:30 AM PH Time) because our clients are in the US.


Responsibilities:

  • Own the day-to-day management of multiple client projects from kickoff through final delivery.
  • Serve as the primary point of contact for clients regarding timelines, revisions, and project updates.
  • Translate client meetings into actionable tasks within Notion and ensure all work is assigned appropriately.
  • Coordinate designers, animators, contractors, and other creative team members in multiple time zones to keep projects moving.
  • Monitor project timelines, identify bottlenecks, and proactively solve scheduling issues before they impact delivery.
  • Review creative work for quality, brand consistency, typos, and production errors before it reaches the Creative Director or client.
  • Develop a deep understanding of each client's brand, marketing goals, and content roadmap.
  • Ensure projects remain aligned with each client's overall quarterly strategy rather than treating each deliverable independently.
  • Continuously improve internal workflows, document SOPs, and identify opportunities to make the company more efficient.
  • Help build a scalable operating system that allows the company to grow without increasing operational complexity.


Skills and Requirements

  • 2–5+ years of experience in creative project management, creative production, or agency operations.
  • Experience managing multiple creative projects simultaneously while maintaining deadlines.
  • Excellent written and verbal English communication skills.
  • Strong organizational and time management abilities.
  • Experience coordinating creative teams, including designers, editors, and contractors.
  • Ability to manage client communication professionally and confidently.
  • Strong attention to detail with the ability to identify production errors and inconsistencies.
  • Design literacy and creative judgment (graphic design, motion design, UI/UX, or video production experience is highly preferred).
  • Comfortable documenting workflows and improving operational systems.
  • Highly proactive with strong problem-solving skills and ownership mentality.
  • Proficiency in Notion, Slack, Google Workspace; familiarity with Figma, Adobe Creative Cloud, and Frame.io is a plus.


How We Will Help You Succeed

We understand that transitioning into a new role takes time, and we are committed to setting you up for success with the following support:

  • Structured Onboarding: You'll receive comprehensive onboarding, including Loom video tutorials, workflow guides, and hands-on training to familiarize you with our tools and processes.
  • Clear Expectations: We’ll provide a detailed roadmap of your responsibilities and goals for the first 3, 6, and 12 months.
  • Ongoing Support: Regular check-ins with leadership to provide feedback, answer questions, and help you overcome challenges.
  • Growth Opportunities: We believe in internal growth and provide opportunities for career advancement into roles like Operations Lead or Chief Operating Officer (COO).
  • Collaborative Culture: You’ll be part of a team that values open communication, collaboration, and innovation.
  • Work-Life Balance: Despite being a remote position, we emphasize maintaining a healthy balance between work and personal life.


Employment Type

This is an independent contractor engagement. We are looking for an individual contractor, not an agency.

Please add the word “Gundam” at the beginning of your answer to: Why are you interested in this position?


Compensation

Salary Range: $1,600 to $1,900 per month